Returns Policy

We accept returns within 14 days of delivery. Items must be unworn, unwashed and have their tags attached.

The window

You have 14 days from the day your order is delivered to start a return. After 14 days we are not able to accept a change-of-mind return.

Condition

Returned items must be:

Unworn and unwashed
Free of marks, scent and pet hair
With all original tags still attached

Anything that arrives worn, washed or without tags cannot be refunded and will be sent back to you.

Return postage

Return postage is paid by the customer. We recommend a tracked service — we cannot refund a parcel that does not reach us. Original shipping charges are not refunded.

How to start a return

Email pppfit@yahoo.com within 14 days of delivery with your order number and which items you are returning. We will reply with the returns address and confirm your return. Please do not post anything back before you have heard from us — unauthorised parcels cannot be tracked to your order.

Refunds

Once your return arrives and passes inspection we will refund the original payment method within 5 business days. Your bank may take a further few days to show it.

Exchanges

We do not offer exchanges. If you need a different size, return the original for a refund and place a new order. That way you are not waiting on stock to move between orders.

Damaged, faulty or incorrect items

This is separate from the returns window above and we will always put it right. Email pppfit@yahoo.com within 14 days of delivery with your order number and a photo, and we will arrange a replacement or a refund at no cost to you.