Returns Policy

RETURNS & STORE CREDIT

We want you to love your Nova West pieces. If something doesn’t work out, eligible items may be returned for store credit only. We do not offer refunds.

RETURN POLICY

To request a return, please email us within 7 days of delivery.

Your email must include:

• Full name
• Order number
• Shipping address
• Reason for return

Once your return request is approved, you will receive instructions on where to send your item.

Items must be unworn, unwashed, unused & in original condition with all tags attached to be eligible for store credit.

All returns must be approved before being sent back. Items returned without prior approval may not be accepted.

STORE CREDIT

Approved returns will receive Nova West store credit for the full purchase price of the returned item.

Store credit will be issued once the returned item has been received & inspected.

Original shipping charges & return shipping costs are non-refundable. Customers are responsible for return shipping.

SIZING & FIT

Sizing may vary between styles. Please review the size chart provided on each individual product page before placing your order.

If your item does not fit, you may request a return within the 7-day return window. Approved size & fit returns will receive store credit only.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, misprinted or incorrect, please email us within 7 days of delivery.

Include your full name, order number, shipping address, a description of the issue & clear photos of the item.

Please do not return the item until you have received instructions from us.

FINAL SALE

Sale items, promotional items, gift cards & items marked Final Sale are not eligible for return or store credit.

Nova West does not issue refunds to the original form of payment.